Product description

Why is it important that I select the right size ear dome before or after first use?

Selecting the right size ear dome can prevent feedback, whistling and other unwanted noises while you are tailoring the aids for your specific size and shape

Why is it important to utilize the included cleaning brush?

Making sure the aid is free from wax, dirt or debris will allow a more comfortable fit and prevent air pockets that can lead to unwanted noises such as whistles and squeaking and improve overall sound quality.

What should I do if I experience feedback, whistling or other unwanted sounds?

Make sure the aid is securely and snugly fitted in place, then try lowering the volume and increasing it slowly.

What do I do if unwanted noise continues?

You may be accidentally putting pressure on the unit or obstructing the microphone while fitting the device. Once the device is secure in your ear, remove your hands and the whistling should stop.

What should I do if there is no sound and the aid is not working at all?

Fully charge the device, then try using it again. Be sure that both devices are secure in their Charging Case, making a firm connection.

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